Return Policy

Please contact the Bastyr Kenmore Campus Shop at (425) 602-3026 or by email at bookstore@bastyr.edu, immediately upon receipt of your shipment if there is some notable quality issue or error with your order and you would like to request a return or amendment. Return or amendment requests must be within 15 days from the delivery date of your shipment. Any request after 15 days from delivery will not be honored. 

Order shipping costs are non-refundable. We do not offer reimbursement for any part of shipping costs associated with returning products unless the return is due to an error on our part.

Return requests are considered on a case-by-case basis and only if there is some notable quality issue or error on our part. Qualifying returns are eligible for a refund back to the original payment form used for purchase. Refunds will be processed once products are received, inspected, and confirmed as eligible for return.

Please note: if you have sizing questions on clothing, please contact the Bastyr Kenmore Campus Shop at (425) 602-3026 or by email at bookstore@bastyr.edu for measurements before placing your order.

Please do not mail back products before communicating with our shop staff on-site first to determine the issue and confirm qualification of the return process. We will only accept returns if there is a notable quality issue or error on our part. We are unable to issue a refund for non-qualified returns and cannot reship items back to you.